Virtual Assistance Customer Service Outsourcing: Advantages for Growing your Dental Practice
Virtual Assistance: Regarding Its Necessity and Advantages
As dental practitioners, running dental practices that make it their highest priority to ensure that dental patients’ dental health, hygiene, and overall well-being are in good shape — providing for them pleasant dental experiences that give them the confidence they need to venture out into the world and proudly demonstrate their beautiful smiles — is a worthy endeavor that requires a people-oriented disposition, strong patience, an acute attention to detail, and a professional team with the joined resolve to carefully handle patients while successfully fulfilling the many involved and oftentimes mundane administrative tasks that ensure dental practice success; the intrinsic rewards that accompany the relief that even just one dental patient receives from a successful cleaning, tooth extraction, conduction of oral screenings, removal of tooth decay or plaque, and/or application of prosthetics, sealers, and/or whiteners are invaluable. While it’s indeed true that highly-appreciative dental experiences are for dental practitioners and their staff a strong motivation to continue giving themselves to bettering the lives of others with their expertise, it is completely understandable that accomplishing this at an 80%-100% success rate can be daunting — and, more than likely than not, patients can be missed, prohibiting those with moderate-to-severe dental issues from getting proper treatment, also limiting dental practices’ respective sales growth. To efficiently handle the workload that accompanies daily operations and hence provide the best dental service possible, dental practices should consider the utilization of virtual assistance (VA) via the means of customer service outsourcing in order to reach their service goals at or close to a 100% completion rate and also maximize on their sales growth opportunities. Below, we would like to provide for you and your dental business an understanding of the pain points that lead to the need of a VA — as well as an explanation of what VAs are, what they do, and how virtual assistance customer service outsourcing can help.
Pain-Points Leading to the Need of a Virtual Assistant
So that dental practices may maximize on their sales growth opportunities and in-turn ensure that every possible dental patient receives the tender dental care that they need to feel physically well and confidently conquer the world with their smile, it’s very important that dental businesses recognize the signs that indicate their need for virtual assistance; by recognizing the painpoints that indicate workload burnout, dental practices can evaluate their tangible/intangible resource spending and then allocate resources in the best manner so that they may optimally perform their administrative and operational tasks with ease and maximize on their efficiency.
So, then, what are some of the signs that point to workload fatigue and indicate that resources are not being optimally used? Let’s take a look below:
Over-expenditure on Payroll
Spending too much on payroll may be a strong indication that a VA would be a great advantage for cost-savings; VAs offer cost-savings because they are only paid for the hours that they work — and, additionally, there’s no need to provide expensive benefits and overtime opportunities that can deepen payroll numbers.
Enlarged Training Schedules
VAs already come vetted and trained in the necessary skills to accomplish the required dental administrative tasks — so, there’s no need to spend extra time and money on hiring and training new employees whenever work gets daunting.
The Necessity of Freeing Up Space
As work increases, so does the need for crunched schedules and tighter workforce management (WFM); with VAs, fewer employees are needed in the office — and the workload can still be managed efficiently, providing for in-office employees the amount of room needed to focus on their job tasks with less stress so that they may produce higher-quality work.
Patients are Being Turned Away
Continually turning away potential patients is a clear sign that your dental practice is failing to efficiently perform its administrative and operational tasks at its optimal strength; VAs can mitigate this issue by taking on the normal tasks and in-turn giving your in-office employees more space and time to care for a higher capacity of patients.
Insurance Claim Build-up
No dental practice wants insurance claims increasing due to the fact that patients aren’t receiving the proper care that they deserve; if this would be happening to your dental business, then a VA is necessary to take on the tasks that keep your in-house employees from focusing on quantitively meeting patients’ need — and, as an added bonus, to handle any current claims.
Virtual Assistance: a Clearer Picture
Since we have looked a little bit at the pain-points that indicate the need for a virtual assistant, then let’s now take a clearer look at what exactly a VA is and does. Virtual assistants essentially are skilled professionals that provide support services to a business from a remote location; while they may provide a plethora of different services, most commonly-speaking, VAs provide support with administrative tasks.
In reference to virtual assistance customer service outsourcing for dental practices, VAs can provide a whole range of services — including…
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