International Toll-free Numbers (ITFN): Advantages and How Customer Service Outsourcing Increments Global Cross-border Sales Success
“For e-Commerce sellers looking to go big and expand their business internationally to other countries to take advantage of sustained sales growth and a stronger competitive edge in the global eCommerce market, it’s vitally important to consider the advantages that International Toll-free Numbers (ITFN) bring over the Universal International Freephone Numbers (UIFN) 1–800 toll-free phone number option — such as better coverage and cost savings; with ITFN, businesses can substantially increment their customer acquisition and customer retention rates while improving brand loyalty over the long-term. In addition to the benefits that ITFN provides, superb customer service outsourcing options — such as our very own Callnovo Contact Center — can improve upon each eCommerce sellers’ sales success even more with the activation and hosting of ITFN through its Global Omnichannel Cloud Customer Relationship Management (CRM) Platform, as well as with localized customer service in each customer’s native language to ensure that no consumer is left out, ensuring 24/7/365 service that successfully mitigates language and service access barriers and increases global sales opportunities.”
1–800 Toll-free Numbers: A Necessity for Market-expanding eCommerce Businesses
Taking the big jump from national to international eCommerce selling through cross-border eCommerce markets is a difficult task as much should be factored in — especially when it comes to how your e-Commerce business tackles the challenge of providing superb 24/7/365 customer service that meets eCommerce customers’ needs at exactly the right moment and when consumers need them met; not only does the challenge present itself of providing customer service at all hours to maximize on the customer acquisition/customer retention benefits that come along with full access to your service — but, as for most eSellers providing service to non-native language-speaking countries, there’s also the challenge of assuring that your business’ eCommerce consumers receive accurate and clear communication that meets their sales needs rapidly, ensuring the provision of high-quality experiences that encourage their trust in your brand(s) and influence them to remain long-term loyal customers that spread the word about your company to others via word-of-mouth advertising.
To successfully tackle those challenges, it’s highly important for e-Commerce businesses expanding to overseas e-Commerce markets to consider how 1–800 toll-free numbers can help; along with customer service outsourcing (which we’ll talk about below), the activation/ implementation of 1–800 tollfree numbers is a viable option that guarantees sales consumers direct contact with your e-Commerce seller’s CSRs at all times in their native languages. With properly implemented 1–800 toll free phone number access, market-expanding global eSellers like yours can:
- provide an easily-accessible free point-of-contact, ensuring pleasant customer service experiences that successfully augment customer loyalty,
- take advantage of the above-mentioned point-of-contact as a direct, unique marketing approach that creates eCommerce sales opportunities since consumers oftentimes connect with companies to make pre-sales inquiries that eventually lead to successful e-Commerce purchases,
- take advantage of the forementioned “free” aspect of 1–800 toll free numbers which effectively eliminates uncertainty in callers’ minds regarding a business’ validity and reputability, encouraging an increase in inquiries and purchases and leading to higher sales profit margins — furthermore, the accompanying voicemail system further helps your business to solve routine queries, and
- 1–800 number subscription rates and installation costs are significantly lower than regular telephone devices; additionally, 1–800 numbers offer voicemail services, call screening, and message centers — good for lowering operational costs.
International Toll-free Numbers (ITFN) vs. Universal International Freephone Numbers (UIFN)
When choosing 1–800 toll-free phone number options, there’re two different types; these are:
- International Toll-free Numbers (ITFN), and
- Universal International Freephone Numbers.
International Toll Free Numbers — as mentioned above — allow customers to contact your business free-of-charge, placing the affordable service costs on the receiver (your business) — processed via your 1–800 phone number provider; ITFN’s work through the International Toll Free Forwarding Service (ITFS) — and no international calling fees are applied. ITFNs essentially exist in different forms but are identified by dialing prefixes attributed to geographic area codes or a specific regions. Universal International Free-phone Numbers — while not the same as ITFNs — share some similar characteristics; UIFNs are also free for callers to use, companies pay a one-time registration fee in order to secure the phone number, UIFNs work through the International Freephone Service (IFS), and UIFNs are composed of a three-digit country code that is followed by a Global Subscriber Number (GSN) comprised of 8 digits.
The Advantages of International Toll-free Numbers (ITFN)
International Tollfree Numbers provide several advantages over UIFNs that wouldn’t be possible if it weren’t for the lack of limitations — yes, the lack of limitations — that the International Toll Free Service (ITFS) currently has…
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