Indonesia’s eCommerce Market is Booming: Callnovo’s Provision of Localized Customer Service is a Viable Option for eCommerce Sellers Tapping into the Indonesian Market
“Despite the COVID-19 pandemic, the Southeastern Asian and Oceanian country of Indonesia, with an estimated overall population of 267 million people, is a rapidly growing market for eCommerce sales; with its ongoing trend of steady gross domestic product growth (GDP) which currently tops 1.08 trillion U.S. dollars — and, its B2C e-Commerce market currently worth 13.6 billion U.S. dollars — global eCommerce sellers (i.e.eBay Sellers, Lazada Sellers, Shopee Sellers, Online e-Commerce Store Sellers, etcetera) have a grand and untapped opportunity to expand their sales into the Indonesian eCommerce market to gain a strong competitive advantage against their competitors in the global market. With such an opportunity to expand to a steadily increasing eCommerce market that is big in eCommerce selling, Callnovo Contact Center is active and ready to help eCommerce sellers looking to tap into the Indonesian eCommerce market to provide localized customer service that increases customer acquisition and that influences Indonesian customers to become long-term loyal customers to the brands that they purchase from.”
The Republic of Indonesia — a Steadily Booming eCommerce Market with Strong Market Potential
The Republic of Indonesia in Southeastern Asia and Oceania is a ripe market for e-Commerce sellers looking to expand eCommerce sales growth and find a stronger competitive advantage in the global market; while Indonesia is a young country, it has gradually began flourishing in eCommerce sales potential. Current statistics show an ongoing trend of steady gross domestic product growth (GDP) — topping 1.08 trillion U.S. dollars; likewise, Indonesia’s online shopping sector is expected to grow abundantly, placing it amongst the countries with the highest projected eCommerce growth over the next four years. As of the end of 2020, Indonesia’s eCommerce revenue has been forecast to exceed approximately USD$ 38.12 million dollars by the end of 2021 and is expected to show an annual growth rate of 10.2% (CAGR 2021–2025), with market volume expected to reach USD$ 56.36 million dollars by 2025.
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