English Customer Service Outsourcing within the Plurinational State of Bolivia in South America: the Advantage and Process of Recruiting Highly-Proficient Bilingual Bolivian English/Spanish Speakers

Right in the heart of La Paz, Bolivia — the seat of the Bolivian government — Callnovo Contact Center’s Bolivian call center team taps into the advantage of the English literacy success of Bolivian students to hire highly-proficient English language speakers via a well-developed recruitment process so as to provide exceptional customer service that helps businesses to build a stronger brand reputation and increment their sales success through a greater competitive advantage in the global market.

“The South American country of Bolivia is considered as one of most technologically-advanced countries throughout all of Latin America that offers reputable education in the English language, focusing on the provision of high-quality English teaching from childhood and up into university; right in the heart of La Paz, Bolivia — the seat of the Bolivian government — Callnovo Contact Center taps into the advantage of the English literacy success of Bolivian students and their determination to become successful business people by hiring highly-proficient English language speakers via a well-developed recruitment process so as to provide exceptional customer service that helps businesses in the need of such service to build a stronger brand reputation and increment their sales success through a greater competitive advantage in the global market.”

Bolivia: The Reputability of its English Language Education

Though its official language is Spanish — specifically that which is in accordance with the linguistical standards of the Royal Spanish Academy (Real Academia Española), Latin America’s Plurinational State of Bolivia is a technologically-advanced South American country that places itself amongst most of South America when it comes to reputable education in the English language, offering mandatory English language studies in the majority of public and private secondary education schools from kindergarten to high school, as well as giving Bolivian graduates the opportunity to continue their English literacy coursework in both private and public universities. As of late, Bolivia’s overall literacy rate has reached a strong percentage of 92.5%, placing the country amongst the middle average of all the world’s countries in terms of global language literacy. When it comes to higher education, all of Bolivia’s top and semi-top colleges — such as: Universidad Mayor de San Andrés, Universidad Mayor de San Simón, Universidad Católica Boliviana San Pablo, etcetera — offer graduate students reputable academic programs in language studies and linguistics that teach English from the intermediate to the mastery levels; furthermore, generally-speaking, in public and private universities — and especially in private language institutions — the language teaching standards are extremely high, preferring that colleges and institutions either contract native American English or British English professors or teachers or contract English teachers that have rigorously studied the English language and can prove that their knowledge of the English language is at native proficiency — likewise, proving that they have received accreditation from a reputable language institute.

This is an example of a Teaching English to Speakers of Other Languages (TESOL) certificate that was received by one of our customer service representatives (CSRs) from the International TEFL and TESOL Training Institute in the United States of America.

In addition to the contracting of highly-proficient English professors, public and private universities and language institutions not only provide conversational English language training, but they also provide TOEFL level language preparation as well as business level English to successfully prepare Bolivian students for success in the business world…

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