Callnovo’s Top-Tier Customer Service Propels a Scooter Brand into the U.S. Market
Callnovo provides after-sales support to a well-known electric scooter manufacturer; to keep the brand name confidential, we’ll use the name ISCT. ISCT primarily manufactures electric scooters, electric bicycles, and hoverboards for different purposes and consumer groups. After establishing a strong presence in European markets — such as: the United Kingdom, Germany, and France — the brand shifted its attention to the North American market. In the European market, the brand has an in-house customer service team — however, the fast expansion of the brand in North America is only possible by deploying an omni-channel, multilingual,native-language-speaking, after-sales service contact center solution that isn’t limited by time zone changes.
Callnovo’s Cooperation with the Scooter Brand (ISCT)
Nowadays, global consumers have various requirements for pre-sales, after-sales, and product technical support services. When ISCT’s customers need assistance, they contact the company via its multilingual, after-sales service channels. Callnovo’s global customer service team is available 24/7 on behalf of ISCT to give consumers an outstanding customer service experience by swiftly resolving their problems…
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