Callnovo’s State-of-the-art SaaS CRM Platform Empowers a New York-based Elderly Care Provider w/ Native Language Customer Service in Chinese, English, and Spanish
The growth of the need for Chinese language speakers in the United States began in 1850 when the 1st Chinese person was welcomed on the East Coast; now — more than a century later — New York City has become home to the largest number of Chinese settlers outside of Asia. There are approx. 700,000 combined Chinese immigrants / Chinese citizens in NYC where they currently account for about 6% of the entire population of the state of New York; likewise, among all Asian people in New York State, the Chinese themselves account for approx. 50% of the Asian population. To talk about another topic, the aging of the Chinese people is becoming increasingly important in New York; elderly care is a significant issue for New York’s Chinese community.
The importance of a partnership between Callnovo Contact Center and elderly care companies
The Chinese elderly community needs bilingual Chinese/English nurses/caregivers that specialize in personal care services in New York. Due to many temporary conditions, such as the need to provide expedited services or temporary cancelations, there’re often issues when providing elderly care services; Callnovo helps both the elderly and their service providers to arrange everything via native language customer service in not just the Chinese and English languages — but, in the Spanish language as well. Callnovo’s remote customer service solutions are efficient, high-quality, and they come with a powerful, optional, state-of-the-art global software-as-a-service CRM platform which maximizes on the customer satisfaction experience that elderly people receive.
New York based “N” brand elderly care business and Callnovo’s customer service support
The “N” brand elderly care service provider is a reputable home care company situated in New York State; this establishment has been caring for the Chinese elderly community for many years. providing services in many New York cities. It has facilities in Flushing, Washington Heights in the Bronx, and Midtown Manhattan, providing high-quality nursing services and emergency care services, having a free nursing training center. This well-known company improves upon the quality of life of the elderly and assists them safely to live an independent life.
Apart from supporting Chinese New Yorkers, the elderly care company supports many other ethnic groups in the metropolitan area — including the Hispanic ethnic group. Likewise, the business provides 24/7 on-call support, including door-to-door services, to meet elderly needs for the long-term…
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