Callnovo’s Expertise in Global Tech Support Outsourcing for the Emerging Technology Industry
The importance of customer service is at an all-time high. The customer service outsourcing needs of industries such as retail, medical care, gaming, and tourism are very extensive. However, some niche products have particularly high requirements for customer service, specifically AR/VR/MR glasses and other high-tech overseas brands. These new emerging technology industries are paving the way with new inventions that are not yet commonly seen or used, thus requiring a customer support operation solution to help new users navigate their products and services.
Since December 2021, Callnovo has been in contract with a professional AR/VR/MR glasses developer, dubbed T Company, providing top-notch tech support outsourcing solutions. Callnovo has helped its North American online store, Amazon store, and other sales channels to build a one-stop 24/7 customer service team in English and Spanish. The omni-channel service includes telephone, email, SMS, online chat, and social media.
As a professional AR/VR/MR equipment developer, T Company is aware of the important role of customer service quality in brand development. With stunning visual effects and excellent interactive experience, T Company’s VR glasses have been widely acclaimed since their inception, and its products have won many international awards. Relying on excellent independent research and development capabilities and marketing strategies, T Company has quickly expanded in just a few years.
How can T Company maintain its leading position and continue to be the forefront of VR technology? T Company turned its attention to the customer service operation of its own brand. Due to the high technical content of VR glasses, T company has high demands for the comprehensive ability of customer service personnel. The customer service personnel must have certain technical support experience and a strong competency in customer service soft-skills to quickly master complex product service knowledge and industry terminology.
Before T Company outsourced their customer service operation, they had to spend a lot of money and time on customer service recruitment, training, and management every year to deal with the high volume of customer inquiries, often with poor results. So how did they manage to improve the customer service quality of T Company and upgrade the customer service experience in an all-round way? Callnovo’s outsourced global customer service solution gives you the answer…
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