As live web chat has become the preferred communication platform by customers to connect with customer service teams due to the fact that it can provide speedy solutions, businesses — commerce and eCommerce alike — have the opportunity to enhance their customer acquisition and customer retention rates by adhering to certain live chat key performance indicators and metrics that allow them to see how their customer service agents are doing — all to the end of providing a superb customer experience that brings about long-term sales success in the ever-the-more-competitive sales market. For companies that are looking to find greater sales success via the provision of strong web chat customer service, Callnovo Contact Center is ready to help with a variety of customer service outsourcing solutions and an advanced Global Omnichannel SaaS Customer Relationship Management (CRM) Platform that can guarantee success.

“In consideration that it’s been estimated that approximately 41% of all consumers (significantly growing every year) are becoming accustomed to utilizing live web chat as their main communication method to connect with commerce and eCommerce businesses (i.e. eBay Sellers, Lazada Sellers, Shopee Sellers, Online e-Commerce Store Sellers, etcetera) due to the fact that live chat offers rapid customer service solutions, there’s a grand benefit to considering the live chat key performance indicators (KPIs) that give businesses a good indication of how their customer service representatives (CSRs) are doing when it comes to the provision of exceptional live chat customer service…


As live web chat with integrated AI is becoming the mainstream means of contact between eCommerce sellers and their eCommerce customers, it is vitally important that they understand how to provide high-quality customer service that meets U.S. customer service live chat etiquette standards; Callnovo Contact — your global customer service experts for more than 16 years — is ready to help so that global eSellers can increment their customer acquisition and customer retention rates and in- turn find a stronger competitive advantage in the global eCommerce market which leads to long-term sales success and security.

“The United States’ e-Commerce market has been basking in the spotlight over the past year due to its fast-driving eCommerce sales momentum despite the COVID-19 pandemic and is about to reach a long-awaited-for trillion dollar milestone next year (2022); this means grand opportunities for global eCommerce sellers (i.e. eBay Sellers, Lazada Sellers, Shopee Sellers, Online e-Commerce Store Sellers, etcetera) that utilize live web chat with or without integrated conversational AI [artificial intelligence] to connect with U.S. eCommerce consumers since approximately 79% of all e-Commerce consumers prefer live chat due to its advantage in providing instant responses. To successfully take advantage…


Following Lazada Thailand’s and Shopee Thailand’s popularity amongst Thai eCommerce consumers despite the COVID-19 pandemic, global eCommerce sellers can generate a stronger long-term sales success and financial stability by successfully adhering to the each ePlatform’s service standards; Callnovo Contact Center is ready to help cross-border eCommerce sellers take advantage of this opportunity with localized customer service in the Thai language that builds Thai eCommerce customer trust to the end that they and existing Thai customers become long-term loyal shoppers, incrementing eSellers’ long-term sales success in the competitive global e-Commerce market.

“Within Southeast Asia’s Thailand — officially recognized as the Kingdom of Thailand and formerly known as Siam — Lazada Group’s Thai e-Commerce platform and Shopee Pte Ltd’s Thai eCommerce platform have been flourishing when it comes to monthly traffic despite the coronavirus pandemic; with such a grand opportunity for cross-border eCommerce sellers to take advantage of the platforms’ success, Callnovo Contact Center is available to help global eCommerce sellers take advantage of the preferred Lazada and Shopee sellers perks with localized customer service in the Thai language so that they may successfully adhere to each platform’s service standards, increasing eCommerce…


Thanks to tech support team leaders like Diego Orbegoso and their tech support teams, Callnovo Contact Center is a leading expert in providing high-quality outsourced technical support — as well as customer service — that can guarantee any business or corporation strong customer retention and a highly-recognized and respected brand reputation, ensuring that their sales growth and sales success increasingly become more secure and stable in the global market — regardless of the industry.

Recently, our very own Callnovo Contact Center had the wonderful opportunity to interview one of our very own 1st tier technical support team leaders (TL) for one of the clients that we serve in the South American country of Bolivia (La Paz, Bolivia) — recognized as one of most technologically-advanced countries throughout all of Latin America; since confidentiality agreements with specific clients do not permit us to provide client names, we will simply recognize this particular client as “the X brand.” …


Right in the heart of La Paz, Bolivia — the seat of the Bolivian government — Callnovo Contact Center’s Bolivian call center team taps into the advantage of the English literacy success of Bolivian students to hire highly-proficient English language speakers via a well-developed recruitment process so as to provide exceptional customer service that helps businesses to build a stronger brand reputation and increment their sales success through a greater competitive advantage in the global market.

“The South American country of Bolivia is considered as one of most technologically-advanced countries throughout all of Latin America that offers reputable education in the English language, focusing on the provision of high-quality English teaching from childhood and up into university; right in the heart of La Paz, Bolivia — the seat of the Bolivian government — Callnovo Contact Center taps into the advantage of the English literacy success of Bolivian students and their determination to become successful business people by hiring highly-proficient English language speakers via a well-developed recruitment process so as to provide exceptional customer service that helps…


“Following Malaysia’s eCommerce market dominancy and the increasing success of Shopee Malaysia, global eCommerce sellers can generate a stronger long-term sales success and financial stability by successfully adhering to the Shopee eCommerce platform’s service standards which include performance metrics as: number of unique buyers, number of net orders, all-time shop rating, and chat response rate — offering Preferred Seller perks that increase Shopee buyer trust, boost shops’ search ranking, and also attract buyers with Shopee Coins rewards; Callnovo Contact Center is ready to help cross-border eCommerce sellers take advantage of this opportunity with localized customer service in the Malaysian language…


Behind Lazada Vietnam’s success within the eCommerce market, Callnovo is ready to help cross-border eCommerce sellers who are either looking to integrate into the Vietnamese eCommerce market or have already started selling in Vietnam via the Lazada Marketplace to connect with Vietnamese consumers in order to build trust with them and then increase their customer acquisition and brand loyalty, bringing strong eCommerce sales success.

“Lazada Group’s Lazada website has been turning up great online shopper success within the booming eCommerce market that is found in Southeast Asia’s Vietnam despite the COVID-19 pandemic; with such e-Commerce sales success and an unprecedented opportunity for cross-border and national eCommerce sellers, Callnovo Contact Center is ready to help eCommerce sellers who are looking to or already utilize Lazada Vietnam to successfully connect with Vietnamese consumers within the e-Commerce market via localized customer service in the Vietnamese language that influences Vietnamese customers to remain long-term loyal customers to the brands that they purchase from.”

Lazada Group’s e-Commerce Market Success in the Southeast Asian Mainland’s Country of Vietnam Despite the Coronavirus Pandemic

Despite the debilitating effects of…


The cash on delivery (COD) logistics model — also known as collect on delivery and payment on delivery — is one of the most preferred payment methods by eCommerce consumers in Vietnam due to the fact that they prefer seeing their ordered products before paying for them; though the COD business model comes with pain points, Callnovo’s localized Vietnamese customer service can help cross-border eCommerce sellers within the Vietnamese eCommerce market to minimize the risks associated with the logistics model in order to close transactions with Vietnamese consumers so that global eCommerce sellers can successfully build customer acquisition and secure strong brand loyalty.

“In the booming eCommerce market of Southeast Asia’s Vietnam, the cash on delivery / collect on delivery (COD) business model — though the most convenient for Vietnamese e-Commerce consumers due to their “see it and touch it before purchasing” culture — is accompanied by significant pain points that hinder the successful completion of seller-consumer eCommerce sales transactions; Callnovo’s expert localized customer service within the Vietnamese language is able to help cross-border eCommerce sellers minimize the risks accompanied by the specific COD pain points so that they may successfully increase their transaction completion rates which guarantees successful sales growth within the…


The Southeastern Asian and Oceanian country of Indonesia is a rapidly growing market for eCommerce sales that provides a grand and untapped opportunity for global eCommerce sellers to to expand their sales into the Indonesian eCommerce market to gain a strong competitive advantage against competitors in the global market; Callnovo can help e-Commerce sellers tap into the Indonesian market with localized customer service in the Bahasa Indonesia language, increasing customer acquisition and influencing Indonesian customers to remain long-term loyal customers to the brands that they purchase from.

“Despite the COVID-19 pandemic, the Southeastern Asian and Oceanian country of Indonesia, with an estimated overall population of 267 million people, is a rapidly growing market for eCommerce sales; with its ongoing trend of steady gross domestic product growth (GDP) which currently tops 1.08 trillion U.S. dollars — and, its B2C e-Commerce market currently worth 13.6 billion U.S. dollars — global eCommerce sellers (i.e.eBay Sellers, Lazada Sellers, Shopee Sellers, Online e-Commerce Store Sellers, etcetera) have a grand and untapped opportunity to expand their sales into the Indonesian eCommerce market to gain a strong competitive advantage against their competitors in the…


With Amazon Poland now ready to be launched, global eCommerce sellers have an unprecedented opportunity to tap into the Polish eCommerce market; Callnovo can help e-Commerce sellers tap into the market with localized customer service in the Polish language, increasing customer acquisition and influencing Polish customers to remain long-term loyal customers to the brands that they purchase from.

“With Amazon.com, Incorporated preparing to launch within the European country of Poland — a young, attractive market for the development of eCommerce that has also been showing positively optimistic economic growth since 2019 — global eCommerce sellers have an unprecedented opportunity to expand their sales into the Polish eCommerce market to gain an even stronger competitive advantage in the global market against competitors. …

Callnovo Contact Center

Callnovo Contact Center is an International Leader in Outsourced Call Center Customer Service.

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