“In consideration that it’s been estimated that approximately 41% of all consumers (significantly growing every year) are becoming accustomed to utilizing live web chat as their main communication method to connect with commerce and eCommerce businesses (i.e. eBay Sellers, Lazada Sellers, Shopee Sellers, Online e-Commerce Store Sellers, etcetera) due to the fact that live chat offers rapid customer service solutions, there’s a grand benefit to considering the live chat key performance indicators (KPIs) that give businesses a good indication of how their customer service representatives (CSRs) are doing when it comes to the provision of exceptional live chat customer service…
“The United States’ e-Commerce market has been basking in the spotlight over the past year due to its fast-driving eCommerce sales momentum despite the COVID-19 pandemic and is about to reach a long-awaited-for trillion dollar milestone next year (2022); this means grand opportunities for global eCommerce sellers (i.e. eBay Sellers, Lazada Sellers, Shopee Sellers, Online e-Commerce Store Sellers, etcetera) that utilize live web chat with or without integrated conversational AI [artificial intelligence] to connect with U.S. eCommerce consumers since approximately 79% of all e-Commerce consumers prefer live chat due to its advantage in providing instant responses. To successfully take advantage…
“Within Southeast Asia’s Thailand — officially recognized as the Kingdom of Thailand and formerly known as Siam — Lazada Group’s Thai e-Commerce platform and Shopee Pte Ltd’s Thai eCommerce platform have been flourishing when it comes to monthly traffic despite the coronavirus pandemic; with such a grand opportunity for cross-border eCommerce sellers to take advantage of the platforms’ success, Callnovo Contact Center is available to help global eCommerce sellers take advantage of the preferred Lazada and Shopee sellers perks with localized customer service in the Thai language so that they may successfully adhere to each platform’s service standards, increasing eCommerce…
Recently, our very own Callnovo Contact Center had the wonderful opportunity to interview one of our very own 1st tier technical support team leaders (TL) for one of the clients that we serve in the South American country of Bolivia (La Paz, Bolivia) — recognized as one of most technologically-advanced countries throughout all of Latin America; since confidentiality agreements with specific clients do not permit us to provide client names, we will simply recognize this particular client as “the X brand.” …
“The South American country of Bolivia is considered as one of most technologically-advanced countries throughout all of Latin America that offers reputable education in the English language, focusing on the provision of high-quality English teaching from childhood and up into university; right in the heart of La Paz, Bolivia — the seat of the Bolivian government — Callnovo Contact Center taps into the advantage of the English literacy success of Bolivian students and their determination to become successful business people by hiring highly-proficient English language speakers via a well-developed recruitment process so as to provide exceptional customer service that helps…
“Following Malaysia’s eCommerce market dominancy and the increasing success of Shopee Malaysia, global eCommerce sellers can generate a stronger long-term sales success and financial stability by successfully adhering to the Shopee eCommerce platform’s service standards which include performance metrics as: number of unique buyers, number of net orders, all-time shop rating, and chat response rate — offering Preferred Seller perks that increase Shopee buyer trust, boost shops’ search ranking, and also attract buyers with Shopee Coins rewards; Callnovo Contact Center is ready to help cross-border eCommerce sellers take advantage of this opportunity with localized customer service in the Malaysian language…
“Lazada Group’s Lazada website has been turning up great online shopper success within the booming eCommerce market that is found in Southeast Asia’s Vietnam despite the COVID-19 pandemic; with such e-Commerce sales success and an unprecedented opportunity for cross-border and national eCommerce sellers, Callnovo Contact Center is ready to help eCommerce sellers who are looking to or already utilize Lazada Vietnam to successfully connect with Vietnamese consumers within the e-Commerce market via localized customer service in the Vietnamese language that influences Vietnamese customers to remain long-term loyal customers to the brands that they purchase from.”
Lazada Group’s e-Commerce Market Success in the Southeast Asian Mainland’s Country of Vietnam Despite the Coronavirus Pandemic
Despite the debilitating effects of…
“In the booming eCommerce market of Southeast Asia’s Vietnam, the cash on delivery / collect on delivery (COD) business model — though the most convenient for Vietnamese e-Commerce consumers due to their “see it and touch it before purchasing” culture — is accompanied by significant pain points that hinder the successful completion of seller-consumer eCommerce sales transactions; Callnovo’s expert localized customer service within the Vietnamese language is able to help cross-border eCommerce sellers minimize the risks accompanied by the specific COD pain points so that they may successfully increase their transaction completion rates which guarantees successful sales growth within the…
“Despite the COVID-19 pandemic, the Southeastern Asian and Oceanian country of Indonesia, with an estimated overall population of 267 million people, is a rapidly growing market for eCommerce sales; with its ongoing trend of steady gross domestic product growth (GDP) which currently tops 1.08 trillion U.S. dollars — and, its B2C e-Commerce market currently worth 13.6 billion U.S. dollars — global eCommerce sellers (i.e.eBay Sellers, Lazada Sellers, Shopee Sellers, Online e-Commerce Store Sellers, etcetera) have a grand and untapped opportunity to expand their sales into the Indonesian eCommerce market to gain a strong competitive advantage against their competitors in the…
“With Amazon.com, Incorporated preparing to launch within the European country of Poland — a young, attractive market for the development of eCommerce that has also been showing positively optimistic economic growth since 2019 — global eCommerce sellers have an unprecedented opportunity to expand their sales into the Polish eCommerce market to gain an even stronger competitive advantage in the global market against competitors. …
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