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Behind Lazada Vietnam’s success within the eCommerce market, Callnovo is ready to help cross-border eCommerce sellers who are either looking to integrate into the Vietnamese eCommerce market or have already started selling in Vietnam via the Lazada Marketplace to connect with Vietnamese consumers in order to build trust with them and then increase their customer acquisition and brand loyalty, bringing strong eCommerce sales success.

“Lazada Group’s Lazada website has been turning up great online shopper success within the booming eCommerce market that is found in Southeast Asia’s Vietnam despite the COVID-19 pandemic; with such e-Commerce sales success and an unprecedented opportunity for cross-border and national eCommerce sellers, Callnovo Contact Center is ready to help eCommerce sellers who are looking to or already utilize Lazada Vietnam to successfully connect with Vietnamese consumers within the e-Commerce market via localized customer service in the Vietnamese language that influences Vietnamese customers to remain long-term loyal customers to the brands that they purchase from.”

Lazada Group’s e-Commerce Market Success in the Southeast Asian Mainland’s Country of Vietnam Despite the Coronavirus Pandemic

Despite the debilitating effects of…


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The cash on delivery (COD) logistics model — also known as collect on delivery and payment on delivery — is one of the most preferred payment methods by eCommerce consumers in Vietnam due to the fact that they prefer seeing their ordered products before paying for them; though the COD business model comes with pain points, Callnovo’s localized Vietnamese customer service can help cross-border eCommerce sellers within the Vietnamese eCommerce market to minimize the risks associated with the logistics model in order to close transactions with Vietnamese consumers so that global eCommerce sellers can successfully build customer acquisition and secure strong brand loyalty.

“In the booming eCommerce market of Southeast Asia’s Vietnam, the cash on delivery / collect on delivery (COD) business model — though the most convenient for Vietnamese e-Commerce consumers due to their “see it and touch it before purchasing” culture — is accompanied by significant pain points that hinder the successful completion of seller-consumer eCommerce sales transactions; Callnovo’s expert localized customer service within the Vietnamese language is able to help cross-border eCommerce sellers minimize the risks accompanied by the specific COD pain points so that they may successfully increase their transaction completion rates which guarantees successful sales growth within the…


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The Southeastern Asian and Oceanian country of Indonesia is a rapidly growing market for eCommerce sales that provides a grand and untapped opportunity for global eCommerce sellers to to expand their sales into the Indonesian eCommerce market to gain a strong competitive advantage against competitors in the global market; Callnovo can help e-Commerce sellers tap into the Indonesian market with localized customer service in the Bahasa Indonesia language, increasing customer acquisition and influencing Indonesian customers to remain long-term loyal customers to the brands that they purchase from.

“Despite the COVID-19 pandemic, the Southeastern Asian and Oceanian country of Indonesia, with an estimated overall population of 267 million people, is a rapidly growing market for eCommerce sales; with its ongoing trend of steady gross domestic product growth (GDP) which currently tops 1.08 trillion U.S. dollars — and, its B2C e-Commerce market currently worth 13.6 billion U.S. dollars — global eCommerce sellers (i.e.eBay Sellers, Lazada Sellers, Shopee Sellers, Online e-Commerce Store Sellers, etcetera) have a grand and untapped opportunity to expand their sales into the Indonesian eCommerce market to gain a strong competitive advantage against their competitors in the…


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With Amazon Poland now ready to be launched, global eCommerce sellers have an unprecedented opportunity to tap into the Polish eCommerce market; Callnovo can help e-Commerce sellers tap into the market with localized customer service in the Polish language, increasing customer acquisition and influencing Polish customers to remain long-term loyal customers to the brands that they purchase from.

“With Amazon.com, Incorporated preparing to launch within the European country of Poland — a young, attractive market for the development of eCommerce that has also been showing positively optimistic economic growth since 2019 — global eCommerce sellers have an unprecedented opportunity to expand their sales into the Polish eCommerce market to gain an even stronger competitive advantage in the global market against competitors. …


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Despite the COVID-19 pandemic, China’s economy has been rebounding, creating demand for outsourced customer service in the Mandarin and Cantonese languages which Callnovo Contact Center continues to successfully provide.

“Despite the economic setback throughout Q1 and Q2 of 2020, China’s domestic economy has been largely brought under control and has even strongly rebounded as of the end of the 4th financial quarter of last year, 2020, creating a significantly increase in demand for outsourced call center customer service and tech support in the Chinese Mandarin and Cantonese languages.”

China’s Domestic Economy: A Strong Post-Pandemic Rebound

There has been no doubt that the COVID-19 pandemic has had a deliberating effect on global economies; authorities worldwide had to implement lockdown measures to curb the spread of the disease which brought a halt to global economic activity. Furthermore, businesses…


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With Callnovo Contact Center’s Global Omnichannel SaaS Customer Relationship Management (CRM) platform, successful integration into foreign markets is guaranteed — ensuring global eCommerce brand reach, strong customer acquisition, and long-term customer retention.

“For eCommerce sellers (Amazon Sellers, Shopify Sellers, eBay Sellers, Lazada Sellers, Shopee Sellers, Online Stores, etcetera) that want to take traditional foreign trade international in order to successfully integrate into global markets, it is vitally important to consider the challenges that come along the way; while unprecedented international eCommerce sales opportunities exist, localizing customer service and providing products that native consumers desire is difficult due to cultural differences. With Callnovo’s Global Omnichannel Cloud CRM platform, successful integration into foreign markets is guaranteed — ensuring global eCommerce brand reach, strong customer acquisition, and long-term customer retention.”

Successful Cross-border Market Expansion — Challenges

While international market expansion provides…


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Due to global consumers’ broad usage of social media, eCommerce sellers have an unprecedented opportunity to utilize social media for their brands’ growth as they can reach global customers more easily and thereby strengthen their brands’ recognition, increase customer acquisition, and also increment customer retention and customer loyalty.

“Over the past five years — and, gradually becoming more significant every year — the advancement of the internet and mobile technology has been taking global consumers by storm; the worldwide web (WWW) is now more relevant than ever, offering people the opportunity to interconnect in ways that had not been imaginable ten years ago — and, this means big business for eCommerce sellers (i.e. Amazon Sellers, Shopify Sellers, eBay Sellers, Lazada Sellers, Shopee Sellers, Online Stores, etcetera) because they now have unlimited access to worldwide consumers which can offer unprecedented numbers when it comes to customer acquisition and customer…


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In today’s internet-saturated world, it is crucial for eCommerce businesses to follow eCommerce customer service best practices if they are going to keep their brand reputability clean, their customer acquisition increasing, and their customer retention high.

“Over the past five years, eCommerce Sellers (i.e. Amazon Sellers, Shopify Sellers, eBay Sellers, Lazada Sellers, Shopee Sellers, Online Stores, etcetera) have been able to take advantage of the most state-of-the-art mobile and internet technology in order to reach global prospective customers that weren’t possible to reach 10–15 years ago; since the internet has opened unlimited access to consumers worldwide and also has become the main portal to consumers’ favorite interests, it is crucial for e-Commerce startups, small, medium, and large businesses and corporations to keep their brands’ reputability clean and their customer loyalty high by providing exceptional eCommerce customer…


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Within the global eCommerce market, exemplary customer service support is crucial if businesses are going to break the competition and find long-term sales success.

Due to the advancement of the Worldwide Web (WWW) and the standardization of commercial selling via the internet — eCommerce sellers (i.e. …


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live web chat with conversational AI

Over the past five years, live web chat — also known simply as live chat — has been increasingly becoming a mainstream and essential communication tool throughout the United States and Europe by which global consumers get in contact with eCommerce sellers (i.e. …

Callnovo Contact Center

Callnovo Contact Center is an International Leader in Outsourced Call Center Customer Service.

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