Call Center Monitoring is Broken — Here’s How to Fix It with AI + Real-Time InsightsYour call center isn’t just answering calls — it’s your brand’s front line. So why are outdated monitoring methods still the norm?1d ago1d ago
Still managing customer service in-house? That might be your biggest bottleneck in 2025.Our latest article lays out the 𝐓𝐨𝐩 𝐂𝐚𝐥𝐥 𝐂𝐞𝐧𝐭𝐞𝐫 𝐎𝐮𝐭𝐬𝐨𝐮𝐫𝐜𝐢𝐧𝐠 𝐏𝐚𝐫𝐭𝐧𝐞𝐫𝐬 𝐟𝐨𝐫 𝐒𝐌𝐄𝐬 𝐚𝐧𝐝…5d ago5d ago
How 24/7 “Call Customer Service” Slashed Fitness Equipment Returns by 64%If you’ve ever experienced an influx of product returns, you know how quickly refund requests can eat into profits and…Mar 20Mar 20
🌍 Offshore Outsourcing: Definition, Benefits & Why It’s a Game-Changer for BusinessesWhat exactly is offshore outsourcing? 🤔 Many businesses talk about it, but few truly understand its impact. From cost efficiency to global…Mar 13Mar 13
📢 Offshore Outsourcing: The Future of Business Expansion & Cost OptimizationIn today’s fast-paced global economy, businesses face growing challenges: rising labor costs, increased customer expectations, and the need…Mar 11Mar 11
How Callnovo’s 7 Retention Strategies Reduce Call Center Turnover by 94%High turnover rates impact call centers globally. Discover 7 data-driven strategies Callnovo uses to boost agent retention and job…Mar 7Mar 7
Why Bolivia is the Future of Nearshore Call Center OutsourcingIn the rapidly evolving world of customer service outsourcing, businesses are constantly seeking cost-effective, high-quality solutions…Mar 6Mar 6
📢 Call Center Philippines: The #1 Outsourcing Hub for Global Businesses 🌎Discover why Call Center Philippines is the premier destination for outsourcing ?Mar 5Mar 5
How Callnovo Built a High-Performance AI-Driven Multilingual Contact Center — A Deep Dive from the…Discover how Callnovo built a world-class multilingual contact center with AI-powered solutions.Feb 28Feb 28
Why Outsourcing German Customer Service Is a Game-Changer for Energy Storage BrandsGermany’s energy storage market is expanding rapidly, but are brands keeping up with customer service demands? Many struggle with rising…Feb 27Feb 27
